Support Center
Signed-in users can open and track support tickets in the Support Center. You'll receive in-app and email updates when our team replies. Use the Report Content category to flag policy violations. Support Center.
Support email
Business name
Lustria Media Services
Operating Lustria — a moderated digital creator engagement platform
Response time
We typically respond to support requests within 1–2 business days. Billing, safety, and security issues are prioritized.
General inquiries
We can help with:
- Account access and profile questions
- Diamonds purchases and wallet balances
- Creator onboarding and creator program payouts
- Privacy and data requests
- Reporting prohibited content or abuse